Help at the Push of a Button:
Knowing people rely on us 24/7, PioneerLink’s Emergency Response Center uses the most advanced equipment and technology. Even if you can’t speak or can’t be heard, operators at our Emergency Response Center know who you are and who to contact.
Whichever PioneerLink Personal Emergency Response System (PERS) device you choose, your connection with our Emergency Response Center works essentially the same.
When you enroll with PioneerLink, a personalized file is created in our secure database to include all important information. When your device makes contact, information is immediately displayed so the trained operator can respond quickly to assist you.
- When you need help, press your button.
- A signal is sent to our 24-hour Emergency Response Center where an operator talks with you over the speaker to help decide the proper action.
- The Response Center operator coordinates the appropriate responder — emergency services, caregiver, family member, or neighbor.
Our US-based Emergency Response Centers provide multi-lingual communication with over 140 languages available.
Reliable services from our highly trained and qualified operators are available 24 hours a day, seven days a week, 365 days a year.
Medical Alert Service – Convenient, Cost-Effective, and Easy-to-Use:
PioneerLink Medical Alert Service medication dispensers organize, remind, and dispense medications, ensuring medication is taken correctly. Convenient, cost-effective, and easy-to-use, our dispensers ensure the right amount of medication is taken on-time, every time.
Our Medication Dispensers Offer:
- Easy-fill med trays with 28 compartments
- Audio and visual reminders
- Dispensing up to 6 times per day
- Tamper-proof lock
- Portable unit with battery backup
How Do I Get Started?
To start service, we complete an intake form where information is gathered to customize the user’s account. Intakes are typically completed over the phone. Once an intake is complete, we schedule an in-home installation of the equipment. Installation can usually be done within 3-5 days.
How Is PioneerLink Service Billed?
PioneerLink will bill for service on a monthly basis. Some systems require a one-time installation or activation fee that will be billed with your initial month of service. We will ask for billing information and any special instructions when you first enroll for service.
Who do I Contact for Customer Service?
If you have a billing question or an issue with your device, please contact PioneerLink at 218-998-2628. If you have an emergency and you’re unsure if your device is working correctly, you should call 911 for assistance.