The Facility’s Code of Conduct is a basic set of standards that articulate the organization’s philosophy, summarize basic legal principles, and teach employees how to respond to practices that violate the code of conduct.
It is the recommendation of this policy that current employees, as well as new hires, should certify that they have received, read, and will abide the organization’s code of conduct.
“To promote quality of life in a Christ-like way for those we serve by providing diverse and holistic care focusing always on individual dignity and worth.”
Good character is what a Code of Conduct is all about. Honesty and integrity defines our relationships with people receiving services, outside agencies, business partners and each other. By maintaining the highest level of integrity through open, honest and fair dealings, we earn trust for our services and ourselves from everyone with whom we come in contact. Showing respect and empathy to all those we interact is crucial to our mission.
The Code of Conduct is each employee’s pledge to the organization that they will be a good steward of the resources within the facility (financial, physical, and human). Employees who witness a violation of the organization compliance plan have a duty to report it to their supervisor or manager, or by the Facility Hotline (218) 739-7703.
All levels of employees will be potentially subject to the same types of disciplinary action for the commission of similar offenses, because the commitment to compliance applies to all personnel within a skilled nursing facility. This means that corporate officers, managers, and supervisors should be held accountable for failing to comply with, or for the foreseeable failure of their subordinates to adhere to, the applicable standards, laws, and procedures.
Employees are protected under the Federal False Claims Act which protects persons from retaliation if they, in good faith, report fraud. Persons are protected against retaliation, such as being fired, demoted, threatened or harassed, as a result of filing a False Claims Act lawsuit.
The code of conduct and its statement of acknowledgement is available within PioneerCare’s Corporate Compliance Plan, which is posted within the facility.
Purpose: PioneerCare seeks to provide an environment that enhances resident dignity, security, comfort, and peace of mind.
Our Goal
To provide excellent quality of care and outstanding customer service.
We realize issues, suggestions, and grievances arise from time to time. If this should occur, it is important for PioneerCare to be aware of the nature of the grievance so that a resolution can be reached.
Our Policy
The resident or resident representative has the right to voice grievances to the facility or other agency or entity that hears grievances without discrimination or reprisal and without fear of discrimination or reprisal. Such grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other residents and other concerns regarding their long term care facility stay.
- The facility will make prompt efforts to resolve grievances that the resident may have in a reasonably expected time frame.
- The facility will provide information on how to file a grievance or complaint upon admission. Grievance forms are located at the Front Entrance Desk, the Woods Neighborhood Entrance, and also at the Reception Desk on the second floor.
- The facility will ensure the prompt resolution of all grievances regarding the resident’s rights.
Residents have the right to file a grievance orally or in writing, the right to file grievances anonymously, and the right to obtain a written decision regarding his or her grievance. The contact information of independent entities with which grievances may be files is also available to residents and/or their representative. This would include the pertinent State agency, Quality Improvement Organization, State Survey Agency, and State Long Term Care Ombudsman program or protection and advocacy system. Grievance Reports will be saved for no less than three (3) years.
Grievance Official
PioneerCare’s grievance official is: Brianna Kallroos, Social Services.
The responsibilities include but are not limited to: overseeing the grievance process, receiving and tracking grievances through to the conclusion, leading any necessary investigations by the facility, maintaining the confidentiality of all information associated with grievances, for example, the identity of the resident for those grievances submitted anonymously; issuing written grievance decisions to the resident; and coordinating with state and federal agencies as necessary in relation to specific allegations. The facility will take immediate action to prevent further potential violations of any resident right while the alleged violation is being investigated; consistent with immediately reporting all alleged violations involving neglect, abuse, including injuries of unknown source, and/or misappropriation of resident property.
Nondiscrimination Statement
In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992.
Submit your completed form or letter to USDA by:
- Mail:
U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410 - Fax: (202) 690-7442
- Email: [email protected]
USDA is an equal opportunity provider, employer, and lender.
