Coronavirus (COVID-19) has presented an uneasy challenge, especially for the people most vulnerable and those who love and support them. Questions are countless, yet important. Here are answers to common questions based on what we currently know, and subject to change as new information is available:
What is PioneerCare doing to keep our loved ones safe?
PioneerCare has been consulting with Federal and State health authorities for guidance throughout the life cycle of this pandemic. Over time, we’ve made changes to adapt and focus on our number one priority: keeping our residents and staff safe. We continue to monitor for the latest recommendations from health officials.
What is the current visiting policy?
Our current visitor policy information is found here. Please know that we continuously monitor any changes that may affect this policy and its protocols.
How about visiting with our loved one outdoors?
PioneerCare welcomes guests to visit outdoors with loved ones and friends who reside in our living settings. Guidance suggests it is safer, from an infection control perspective, to visit outdoors. Each of our living settings has attractive outdoor spaces available for spending time outdoors together.
What if a resident has suspected or known COVID-19?
If a resident has known or suspected COVID-19, PioneerCare follows protocol as indicated by the Centers for Disease Control (CDC). PioneerCare staff contacts the Minnesota Department of Health (MDH) immediately. Immediate infection prevention and control measures are put into place. Symptoms may vary in severity. If symptoms are mild and do not require transfer to the hospital, the resident will be isolated within their room. The resident will be served by staff who are specifically trained and dedicated to their care. They will practice infection control precautions including wearing of Personal Protection Equipment (PPE). As long as the resident remains at PioneerCare, staff will assess and evaluate the resident’s condition for a minimum of 10 days for potential change or additional signs and symptoms.
How are visitors being screened?
PioneerCare is following the procedure recommended by the Minnesota Department of Health (MDH) and Centers for Disease Control (CDC). Informational signs are located at the public entrances of each building to inform guests of current guidance. Visitors are no longer required to sign in and take their temperature.
Is PioneerCare still admitting patients or residents?
Yes. While we have limited the number of admissions because of workforce challenges, it’s important to continue to adhere to our mission. We will assess and admit individuals as staffing capacity allows.
If I can’t visit my loved one, how can we keep in contact?
We’re deeply aware of the potential effects of social isolation and we continue to provide solutions. Sensitive to varied abilities and personal preferences, what works for one person may not be the best solution for all. In addition to in-person visits, we recommend calling your loved one regularly, using our Email A Resident option, or contacting us if you would like a Virtual Visit options via Skype, Zoom, FaceTime, or other online tools.
I heard residents can’t dine together now. Is that true?
Following CMS and CDC guidelines, we had implemented a dining policy that minimizes risk of infection early on in the pandemic. Some residents may still choose to dine in their rooms. Dining restrictions are no longer in place for residents.
How about flowers? May we send flowers to a resident or tenant?
Yes, flowers always brighten a person’s day. If you’d like to send them to a specific resident, please give us those specific instructions. They should be delivered to the main reception desk at PioneerCare Center’s front entrance.
If I want to donate something else to help residents, what is needed?
Please contact us if you have a specific idea about the kind of need you’d like to help meet. You may also choose to make a cash donation to PioneerCare Foundation.
I’m interested in applying for a job. Are you still hiring?
Yes, we are still hiring and are working creatively get new people on board. Please check our Careers page and select the Current Openings link for details. Please follow our online application process and we’ll contact you if there’s an appropriate position that fits you. You may also contact our Human Resources office by email for more information.
Do you have a question we haven’t addressed? We’d like to hear from you so we can share as much information as possible with others.
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