Coronavirus (COVID-19) has presented an uneasy challenge, especially for the people most vulnerable and those who love and support them. Questions are countless, yet important. Here are answers to common questions based on what we currently know, and subject to change as new information is available:
What is PioneerCare doing to keep our loved ones safe?
PioneerCare has been consulting with Federal and State health authorities for guidance throughout the life cycle of this pandemic. Over time, we’ve made changes to adapt and focus on our number one priority: keeping our residents and staff safe. We continue to monitor for the latest recommendations from health officials.
What is the current visiting policy?
Our current visitor policy information is found here. Please know that we continuously monitor any changes that may affect this policy and its protocols.
How about visiting with our loved one outdoors?
PioneerCare welcomes guests to visit outdoors with loved ones and friends who reside in our living settings. Guidance suggests it is safer, from an infection control perspective, to visit outdoors. Each of our living settings has attractive outdoor spaces available for spending time outdoors together.
What if a resident has suspected or known COVID-19?
If a resident has known or suspected COVID-19, PioneerCare follows protocol as indicated by the Centers for Disease Control (CDC). PioneerCare staff contacts the Minnesota Department of Health (MDH) immediately. Immediate infection prevention and control measures are put into place. Symptoms may vary in severity. If symptoms are mild and do not require transfer to the hospital, the resident will be isolated within their room. The resident will be served by staff who are specifically trained and dedicated to their care. They will practice infection control precautions including wearing of Personal Protection Equipment (PPE). As long as the resident remains at PioneerCare, staff will assess and evaluate the resident’s condition for a minimum of 14 days for potential change or additional signs and symptoms.
How are visitors being screened?
PioneerCare is following the procedure recommended by the Minnesota Department of Health (MDH) and Centers for Disease Control (CDC). Self serve kiosks are located at the public entrances of each building. Visitors sign in and voluntarily indicate their vaccine status and any known symptoms, take their temperature, put on a mask as provided, and sanitize their hands.
Is PioneerCare still admitting patients or residents?
Yes. While we have limited the number of admissions because of workforce challenges, it’s important to continue to adhere to our mission, especially during this time. We will admit any individuals we would normally admit. We screen everyone entering the care center, including newly admitted patients or residents.
If I can’t visit my loved one, how can we keep in contact?
We’re deeply aware of the potential effects of social isolation and we continue to provide solutions. Sensitive to varied abilities and personal preferences, what works for one person may not be the best solution for all. Currently, we recommend calling your loved one regularly, using our Email A Resident option, or contacting us for Virtual Visit options via Skype, FaceTime, or other online tools.
I heard residents can’t dine together now. Is that true?
Following CMS and CDC guidelines, we had implemented a dining policy that minimizes risk of infection early on in the pandemic. Some residents chose to dine in their rooms. Dining restrictions are no longer in place with residents. Visitors are not permitted to dine with residents.
How about flowers? May we send flowers to a resident or tenant?
Yes, flowers always brighten a person’s day. If you’d like to send them to a specific resident, please give us those specific instructions. They should be delivered to the main reception desk at PioneerCare Center’s front entrance.
If I want to donate something else to help residents, what is needed?
Please contact us if you have a specific idea about the kind of need you’d like to help meet. You may also choose to make a cash donation to PioneerCare Foundation and you could direct your gift to the “Resident Activity & Programming Fund” to purchase such items as they are needed.
I’m interested in applying for a job. Are you still hiring?
Yes, we are still hiring and are working creatively get new people on board. Please check our Careers page and select the Current Openings link for details. Please follow our normal application process and we’ll contact you if there’s an appropriate position that fits you. You may also contact our Human Resources office by email for more information.
How long will this last?
No one knows for sure how long it will take for things return to normal. The most important thing is to slow the virus’s spread to protect healthcare workers and the most vulnerable by observing these facts presented by the Centers for Disease Control.
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